Refund Policy and Procedure

PROCEDURE FOR REFUND OF PAYMENTS MADE VIA MYJPS


Jamaica Public Service will refund an incorrect payment/overpayment made by a customer via myJPS once the following documents are submitted to Collections & Bad Debt Department.
  • -    Written request by customer
  • -    TRN number
  • -    Valid identification, i.e. driver’s licence, voter’s id or passport
  • -    Last four (4) digits on credit card used to make payment
  • -    Cardholder’s name
Upon receipt of the above documents the customer’s account will be adjusted in CIS Banner and sent to the Treasury Department who will prepare and forward the refund letter to the bank for the customer’s credit card to be updated with the necessary fund.


The Bank (Credit Card Centre) can also make the request on behalf of the customer. This request should be submitted on the Bank’s letterhead and sign by the appropriate signing officer.

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